State Farm® Insurance Agent Sam Higgins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Matt
March 21, 2026
"Don't use state farm ever! I'm sure Sam is okay, but the company just completely cancelled our homeowners insurance after we made ONE claim after our window was broken. No previous claims, and we were never late with a payment. This is ridiculous and a horrible company to be paying any money to. I thought I would update my two year old review. Do not use State Farm. They pay so little attention to anything and do not even record why clients left them. Sam's office has called my wife several times trying to get our business back over the last few weeks, stating they don't understand why we stopped using them. You all dropped us! After one claim! We will never use your insurance again, period. If you call again I will use other accounts I have to leave the same review."
"Hi Matt, we understand your frustration with the Underwriting action taken after your claim, hence the reason we tried to get the decision overturned. Unfortunately, upon review of our appeal request underwriting decided to maintain their initial decision. We wish there was more that could be done but want you to know that we appreciate having had the opportunity to serve you. If you need any further assistance, we're happy to help--you can reach us at 509-535-1357. "
Jessica Pilgrim
March 18, 2026
"Everyone with Sam's office is amazing. They are so kind and patient and incredibly responsive. They make made switching to State Farm a breeze (or adding/changing policies)! Also, for anyone looking for affordable car insurance for your teens, look no further! I saved a ton on my homeowners and car insurance by switching from GEICO to State Farm!"
"Jessica, thank you for your glowing review! It's a joy welcoming you to our office & we look forward to being your resource for all things insurance. We're glad to hear that we were not only able to save you money, but to provide an awesome customer experience as well. Welcome to the Sam Higgins State Farm family!"
Richard Hamm
March 9, 2026
"The entire staff here is always very helpful, knowledgeable, and friendly. I have been insured with Sam Higgins' office since Sam first became a State Farm agent in Spokane (1988 I believe?) and they have always been good to me, always willing to help, and always trying to get me the best deal. Great people!"
"Thanks for the awesome review and for sticking with Sam Higgins and our team since way back in the beginning! We’re really glad to hear that we’ve been able to help you out and make things easy along the way. It means a lot to us that you trust us to get you the best coverage and deals. We’re lucky to have you as part of our State Farm family and look forward to helping you for many more years!"
Autrey Jeske
March 2, 2026
"Staff here are always great! Been with this branch since 2018. Have my car insurance and some life insurance policies with them. Would highly recommend to anyone!"
"Thank you for your continued trust since 2018! We love to hear that our team has consistently provided you with great service. We truly appreciate your recommendations and look forward to supporting you with your insurance needs for many years to come!"
Derek Smith
February 26, 2026
"Sam Higgins State Farm has always been my insurance office for many years and they have always been friendly, reliable and extremely helpful! I consider many of them friends and it is always a pleasure to talk to anyone in the office from Lisa or Ava to Sam and Chris! Thanks guys!"
"Thank you so much for your continued trust in Sam Higgins State Farm! We’re delighted to hear that our team has made you feel like part of the family. Your friendship and support mean the world to us, and we look forward to assisting you for many more years to come!"
Imani Thompson
February 26, 2026
"Jack is an outstanding rep !! He called me promptly at 430pm and within 10 short quick efficient minutes he had my car covered and renters insurance up and running !! He is well versed, well equipped and I most definitely recommend him to everyone !"
"Thank you so much for your wonderful review! We're thrilled to hear that Jack provided you with prompt, efficient, and knowledgeable service. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Jack. If you ever need assistance in the future, we're here to help!"
Elizabeth Collins
February 19, 2026
"My spouse and I had to change car insurance due to moving out of state. I called the State Farm that was closest to us just to keep it easy and Jack did just that! He got us all set in a very timely manner. Then when only about a week later we sold one car and got a new one I just sent him a quick text, sent him what he needed, and I got my temporary insurance card before we left for a day trip! I have been very happy with the costumer service we have received here!"
"We’re so happy to hear that Jack was able to make the transition to your new insurance smooth and timely, especially during such a busy time with your move and vehicle changes. Providing excellent customer service is our top priority, and it’s wonderful to know you felt well supported throughout the process. Please don’t hesitate to reach out if you ever need anything else — we’re always here to help! Safe travels on your day trips and beyond!"
David Fern
February 11, 2026
"We recently moved all of our homeowner, auto, and rental house policies to Sam Higgins State Farm, after being referred to them. I worked with Jack Stevens in getting everything moved over, and he has been awesome to work with! I had a lot of questions, and Jack (and also Chris) were very thorough and knowledgeable in answering them. I trust their professionalism, expertise, and integrity. It was nice to also see a lower premium than what we were previously paying for our homeowner + rental policies. I highly recommend Sam Higgins State Farm."
"We're thrilled to hear that Jack and Chris provided you with thorough, knowledgeable, and professional service throughout the process. It's wonderful that we could help you not only with expert guidance but also with lowering your premiums. Your trust and recommendation mean a lot to us. We're here for you anytime you need us!"
Kristine Walker
February 7, 2026
"We recently needed a revised renter's insurance certificate required by a new management company at our apartment. Lisa very quickly accommodated this request. But the management company originally sent out the wrong address, which required Lisa to have to do the same task twice. We appreciate Lisa's quick and friendly response, not once, but twice!"
"Thank you so much for your kind words! We're glad Lisa was able to promptly assist you, even with the unexpected hiccup of the incorrect address. We truly appreciate your patience and understanding throughout the process. If you ever need anything else, please don’t hesitate to reach out—we’re here to help!"
Ben Mcgourin
January 27, 2026
"I was assisted by Lisa, she was very knowledgeable, professional and kind. This made for a stress free and easy experience becoming insured through State Farm (Sam Higgins office)."
"Thank you so much for your kind words! We're thrilled to hear that Lisa provided you with knowledgeable, professional, and compassionate service. Making the insurance process stress-free and easy is our top priority, and we're glad Lisa was able to deliver that for you. We appreciate you choosing the Sam Higgins office at State Farm and look forward to assisting you in the future!"
Joni Hedin
January 27, 2026
"So happy with this particular office! They will give you the best possible deal on auto insurance. With every one complaining on everything going up in prices, they brought mine down!! Highly recommended!!"
"Thank you so much for your positive review! We're thrilled to hear that we could help lower your auto insurance costs, especially during these times when prices are rising. Your recommendation means a lot to us, and we're always here to provide the best possible service. If you ever need anything else, don’t hesitate to reach out!"
Megan Moore
January 20, 2026
"The team here has always been so courteous and understanding! They make everything so quick and seamless!"
"Thank you for your wonderful feedback! We're thrilled to hear that our team has been courteous, understanding, and able to make the process quick and seamless for you. Providing excellent service is our top priority, and your kind words mean a lot to us. "
Christine Olsen
January 16, 2026
"Friendly Informative"
"Thank you for the 5 star review!"
Mikey Anne O'Sullivan
January 16, 2026
"I have been with this State Farm agent since I moved to Spokane. Lisa and Ava have helped me with anything I have questions about. They also helped me with a resent accident my daughter had. Others have helped me but these two I have gotten to know by name for all of their help."
"Thank you so much for trusting us with your insurance needs! We're glad Lisa and Ava have been able to assist you, especially during such a challenging time with your daughter’s recent accident. It means a lot to us to build relationships with our clients and provide the support you need. If you ever have any more questions or need assistance, please don’t hesitate to reach out. We're here for you!"
Ken Belisle
January 12, 2026
"We love this agency."
"Thanks, Ken! We love our customers like you! "
Janessa Amburgey
January 1, 2026
"Jack was extremely helpful in explaining life insurance and its benefits!!"
"We’re glad to hear that Jack was able to clearly explain life insurance and its benefits. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!"
Ginger Davis
December 31, 2025
"I’ve been serviced by Sam Higgins for close to ten years & have never been let down. His staff has always taken care of my insurance needs thoroughly & promptly. Thank you!"
"Thank you for trusting Sam and our team for nearly ten years! We’re thrilled to hear that you’ve consistently received thorough and prompt service. Your loyalty means the world to us, and we look forward to continuing to support your insurance needs for many years to come!"
Gabe Sossaman
December 16, 2025
"very fast and easy going experience. the team and workers where all so kind and helpful in me figuring some things out"
"Thank you so much for your wonderful 5-star review! We're delighted to hear that you had a fast and easy-going experience. Our team takes great pride in being kind and helpful, and we're glad we could assist you in figuring things out. We truly appreciate your kind words and look forward to serving you again!"
Michelle DeLeon
December 12, 2025
"Lisa was so nice and easy to work with and her follow up was great!"
"We're thrilled to hear that Lisa was nice, easy to work with, and provided great follow-up. We appreciate your feedback and look forward to assisting you again in the future!"
Tine Biene
December 6, 2025
"Always friendly and helpful."
"Thank you so much. That is what we strive for and we appreciate your review!"
Claudia Phenneger
November 20, 2025
"My homeowner's insurance premium sky rocketed then I discovered Jack at State Farm. Not only did I find a better rate but I found service. Someone actually answers the phone and I can talk with a real live agent immediately without waiting 24 hours."
"We're thrilled to hear that Jack was able to provide you with a better rate and exceptional service. Being able to connect quickly and personally with our agents is something we truly value. We appreciate your trust in State Farm and look forward to continuing to support your insurance needs!"
Daniel Crumley
October 31, 2025
"One of the quickest and most pleasant experiences I’ve ever had with an insurance company. I came in to remove myself off of my parents’ insurance and add my new car, and Lisa greeted me right away. She was not only friendly but also incredibly helpful, taking the time to explain each step of the process. She clearly knew what she was doing, and her coworkers made the visit even better by hyping up my new car. Five stars!"
"Thank you so much for your wonderful review! We're thrilled to hear that Lisa and the team provided you with a quick, friendly, and helpful experience. It was our pleasure to assist you with updating your insurance and celebrating your new car! We truly appreciate your kind words and five-star rating. If you ever need anything else, don't hesitate to reach out!"
Stephanie Fromont
October 24, 2025
"Always able to help me when I have questions. Getting me information I need when I request it. Lovely to work with."
"Thank you so much for your kind words! We're delighted to hear that we've been able to assist you promptly and that you enjoy working with us. We're always here to help whenever you need. Looking forward to continuing to support you!"
Tela Smith
October 17, 2025
"I have had my insurance with Sam and the team for Many, many years now and won't even let another company give me a quote because I Love having my business taken care of by my "family" at State Farm 💜 everyone is so kind and helpful !!!"
"Thank you so much for your wonderful review! We're truly honored to have you as part of our State Farm family for so many years. It means the world to us that you feel cared for and supported by our team. We'll continue to do our best to provide you with the kind and helpful service you deserve. If you ever need anything, we're always here for you!"
Daniel Ward
October 6, 2025
"Always can count on Lisa J to be helpful, fast and knowledgeable."
"Thank you so much for your review! We're thrilled to hear that Lisa has been helpful, fast, and knowledgeable for you. She's great at what she does. Your support means a lot to us!"